Skip to content

Product Curation and The Renaissance of the Department Store

novembre 7, 2012

See on Scoop.itSocial Media Italy

Robin Good: Kathleen Jordan, a principal in Gensler’s New York office, undertook an investigation into the future of the department store by speaking with industry leaders, visiting successful examples around the world, and reading a lot of articles.


The result of her investigation has helped her paint a new vision for how retail chanins and department stores could regain the competitive advantages they once held.


She writes: “Department stores have unprecedented power to select and curate their selection of products, demand exclusives from designers, and drive the creation of new products. Stores like Macy’s, Target, and H&M are leveraging this power to create unique offerings and experiences.”


“Successful product curation requires walking the line between delivering what the customer wants and delivering what the customer doesn’t-yet-know she wants.

What if your store provided a “living laboratory,” defined as:

-> a space where customers can see new exclusives and product synergies, be exposed to new designers or trends,

-> where they can provide direct feedback on site utilizing technology enhanced experiences,

-> and then see the space respond to their input and preferences in real time.

That sort of engagement puts the customer in charge but with opportunities to insert unexpected offerings, delight and surprise the customer, and drive repeat store traffic.”

Interesting. Insightful. 7/10


Full article:

See on


From → Uncategorized

4 commenti
  1. etched laser permalink

    Very good information. Lucky me I found your site by accident
    (stumbleupon). I have bookmarked it for later!

  2. Hello everyone, it’s my first visit at this website, and post is really fruitful for me, keep up posting these types of articles or reviews.


Inserisci i tuoi dati qui sotto o clicca su un'icona per effettuare l'accesso:


Stai commentando usando il tuo account Chiudi sessione /  Modifica )

Google+ photo

Stai commentando usando il tuo account Google+. Chiudi sessione /  Modifica )

Foto Twitter

Stai commentando usando il tuo account Twitter. Chiudi sessione /  Modifica )

Foto di Facebook

Stai commentando usando il tuo account Facebook. Chiudi sessione /  Modifica )


Connessione a %s...

%d blogger hanno fatto clic su Mi Piace per questo: